Refund and Returns Policy

At Hookactif.com, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines our guidelines for returns, refunds, and exchanges to ensure a smooth process.

1. Returns

You have14 or 30 days from the date of receiving your item(s) to request a return, provided that the following conditions are met:

• The item must be unused, unwashed, and in its original condition with tags still attached.
• The item must be in its original packaging.
• Certain items, such as [specify any non-returnable items, e.g., underwear, sale items], cannot be returned for hygiene or clearance reasons.

To initiate a return, please contact us at [email protected] with your order number and the reason for the return. Our team will review your request and provide return instructions.

2. Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund:

• Approved refunds will be processed within 5–10 business days and issued back to the original payment method.
• Partial refunds may be offered if the returned item shows signs of wear, is missing parts, or does not meet return conditions.
• If your refund is delayed, please check with your bank or credit card provider, as it may take additional time before the refund is posted.

3. Exchanges

We offer exchanges for the same item in a different size or color if available:

• To request an exchange, contact us at [email protected]. Once the returned item is received and inspected, we will ship the new item to you.
• If the desired size or color is out of stock, we will provide a refund for the original item instead.

4. Return Shipping Costs

• Customers are responsible for return shipping costs, unless the item is defective or incorrect due to our error.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking confirmation.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with your order number and a photo of the defect at [email protected]. We will work with you to resolve the issue through a replacement or a full refund.

6. Non-Returnable Items

Some items cannot be returned or refunded, including:

• Clearance or final sale items
• Gift cards
• Customized or personalized items

7. Contact Us

If you have any questions or concerns regarding your return or refund, please contact us:

• Email:[email protected]